Policies

Please give us 24 hours to cancel or move a session, by call, text or WhatsApp. We take no deposit to hold a time. If you arrive late, the session ends at the time booked so the next person is not kept waiting.

If you miss a session without letting us know, we will message you to rebook. After repeated missed sessions we may ask you to confirm by message before we hold a time.

Piedra serves adults 18 and over. Please come on your own, or with an adult companion who can wait in the front room. We cannot have children in the treatment rooms.

If a session was not what you wanted, tell us within a week and we will make it right: another pressure, another focus or a shorter follow-up.

Tipping is welcome and never expected. You can add one when you pay.

You undress to your comfort and lie under a sheet or blanket. Only the area being worked on is uncovered, and your therapist leaves the room while you settle.

Your therapist asks how firm you want the work and which areas to skip, checks again partway through, and asks before working on sensitive areas. Say stop and they stop, at any point, for any reason.

Come as you are; straight from work is fine. Arrive five to ten minutes early for a first visit. Wear what is easy to take off, eat lightly beforehand and have water afterward.

If you are pregnant, have had recent surgery or an injury, or are under a doctor's care, ask your doctor before you book. If a session would not suit you, we will say so and suggest you see a doctor first.